Date: Friday 7th Ocotber 2016
Venue: Missenden Abbey
Recommended Audience: Team members from Conference and Event Sales and Operations Team members who complete showrounds.
Trainer: Melanie Cash
Bio: Melanie has worked in the hospitality industry in key sales roles for over twenty years and now offers support to businesses both large and small as a consultant and trainer. Her experience working with leading brands including; Marriott, Hilton, The Grove, The Belfry and Rocco Forte to name just a few, has provided the firm foundation to enable her to offer a variety of Sales, Marketing, Customer Service and Leadership training and development support to other organisations.
Client showrounds are an integral part of the venue sourcing process and is an excellent way to engage with your customer from the outset of an enquiry. This training course will explore the pre planning, showround and follow up required to convert business to ensure your venue. Providing consistency of showround delivery by all team members showing guests around your venue will assist in the successful conversion of more enquiries.
- Delivering exceptional and experiential showrounds
- Preparing for your showround
- Meeting the customer
- Professional showrounds to deliver Impact
- Customer Review
- Effective Follow Up for Increased Conversion
- Showround role plays
Any queries regarding the course or if you wish to discuss our multiple delegate packages, contact the office on 0345 230 1414
Terms and Conditions:
- Up to 21 days – Course Fee refunded less an administration fee of £25
- Within 21 days – 100% Course Fee is charged
This course is open to Venues of Excellence members and non-members. Click here to book a place on this course.