Venues are at the core of our business values and vision.

VoE Blog

Who are Hospitality Digital Services?

We were the first UK business to launch a dedicated hotel-based cloud solution for digital signage (DisplayHub), and app-less mobile order and pay (ConciergeHub). Since 2018 our business has grown organically, and as an implication of supporting hospitality businesses throughout Covid-19. Our products are installed within hotels, restaurants, bars, pubs, coffee outlets, business canteens, and even pop-up festival events.

Why Hospitality Digital Services?

Our cloud-based solutions have been designed to enhance your offering. We enable customers to discover new revenue streams, whether that be table service within your business, takeaway options, and bedroom room service. It is all possible through ConciergeHub.

We are a family-run business with a passion for delivering thorough and comprehensive solutions to the hospitality industry. We work closely with our clients to find a product that is a perfect fit for their business.

At the core of what we offer is honest and clear consulting, where customer service is key.

Partnerships are key

We are delighted to assist several Venues of Excellence partners with their digital requirements. We asked Mike Hart, Burleigh Court Hotels Venue Manager to tell us how ConciergeHub has assisted their business during Covid-19.

‘Going into partnership with Hospitality Digital Services has proven to be a key decision for our venues in this very difficult and ever-changing climate we are all facing within the hospitality industry.

ConciergeHub has not only given us as venues the confidence to be able to provide a safe food and beverage offering, but it has also given our customers that extra peace of mind and the safety of being able to order food and drink without being worried. This has very much been proven as our sales have gone up each month.

Both staff and customers love ConciergeHub. It is easy to use, ordering your items within seconds, whether you are at reception, in your hotel room, the bar and lounge area, even walking up the corridor! ConciergeHub enables us to be flexible, which is key for our business presently.’

How would a partnership benefit your venue?

Hospitality Digital Services offer several digital solutions, including mobile order and pay, digital signage, internal navigation, compliance checklists, website development, or bespoke custom developments. With over 25 years of commercial development experience and over 14 years in hotels and hospitality, we come with a wealth of knowledge.

The age of digital transformation is upon us, and with the pandemic taking hold, now is the time to adopt digital processes. Whether that be contactless guest experiences, looking at ways to improve guest or staff communication, or looking to explore revenue opportunities, our team is well placed to advise and help implement.

Future developments for Hospitality Digital Services?

Hospitality Digital Services have extensive growth plans. We are currently working on additional features within ConciergeHub, to enable our customers to maximise revenue opportunities.

EPOS is within many hospitality businesses across the world, and over the years we have become used to accepting a square peg, round hole solution. They are designed for all but that does not mean that in most cases, they fit all.

Due to numerous requests for an EPOS solution, we are developing and incorporating it into ConciergeHub. It provides our customers with options to lower their monthly outgoings whilst giving them a future proof cloud-based EPOS platform that will grow with their business. Our customers and their businesses are at the heart of all we do. Our products are growing and developing due to our customers’ feedback.

Covid19 aside, the hospitality industry is changing, with technology playing a vital part. Our friendly and knowledgeable team offers a personal service and discuss how our products would benefit your venue.