Venues of Excellence Privacy Policy

Your privacy is important to us. Our privacy statement explains what personal data Venues of Excellence collects from you, through our interactions with you and how we use that data.

Who are Venues of Excellence and how can you contact us?
Venues of Excellence is the trading name of Conference Centres of Excellence Ltd. Our Company Registration Number is 4998024 and our registered office is at 2 Old School Gardens, Eaton Socon, St Neots, Cambridgeshire, PE19 9JB.

If you have any queries about this privacy policy, you can contact us by the following methods:
Email: info@venuesofexcellence.co.uk
Telephone: 0345 230 1414

Personal Data We Collect
Venues of Excellence collects data to operate efficiently and provide you with the best experience with our membership and venue finding service. You provide some of this data directly, such as through our venue finding service, meeting with us at exhibitions, networking events and through your interaction with our Eshots. We may also receive information from our member venues who are working in partnership with Venues of Excellence on sales and marketing projects.

From the various sources we collect data from, we will collect:

Name and contact details

This is the basic personal data about you, your place of work, and how to get in touch with you, including your name, job title, location, telephone number and email address. This information is usually provided directly by the relevant individuals; it could be given over the phone, in an email, via our website, or in persona at an event. In addition, we may use marketing lists from our carefully selected data suppliers.

Organisation – related details

This is information about your organisation, your role within it and who your colleagues are.

Contact History

This is information relating to business engagement; what information we have sent you, who at Venues of Excellence knows you, what meetings, events you have attended and history relating to our venue finding service on events hosted by your company.  We produce these records ourselves and are managed on our CRM systems to enable us to provide you with the full range of services we offer.

How We Use Personal Data

Venues of Excellence uses the data we collect to operate our business and provide you with information relating to our member venues, venue finding service and events where you can meet with Venues of Excellence and member venues. We may use data to carry out surveys to identify changing trends in the conference, meetings and events sector to help us tailor messages most relevant to your business interests. However, we do not use what you say in email, chat or testimonials without your prior written consent.

What Do We Use Personal Data For?

We use personal data about our business contacts and their representatives for:

Marketing
This includes informing you by email, telephone and post about services that we think may be of interest to you and provided you with related materials such as news items and blog posts.

Relationship Management
Relationship management is our ongoing maintenance of our relationship with clients for the purpose of the venue find service and our venues within the Venues of Excellence consortium. We would contact you with regards to event enquiries through our venue find service, including proposals, chase calls, contracts and after event calls. Within membership, we would contact you in relations to the aspects of membership, opportunities and maintenance of your membership information.

Reasons We Share Personal Data

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorised. This would include sharing your details through our venue finding service on confirmation from you of an event. In addition, where you have met Venues of Excellence or a member venue at a networking event or exhibition, as part of our business follow up, we will share with the appropriate members the information gathered. We will ask for your permission to do this at the point of collecting your information.

Venues of Excellence does not share your personal data with any third party either through membership or associated companies to the consortium. We may from time to time share information from such companies should we feel their business may be of interest to you.

How To Control Your Personal Data

You can contact us at anytime to discuss the personal data we are holding; by calling 0345 230 1414 or by emailing info@venuesofexcellence.co.uk. A member of our team will contact you to discuss the information we are holding and make any changes required. In you receive our promotional emails, you can unsubscribe at any time by taking the link which appears at the bottom of the email communication.

Venues of Excellence Collection and Use of Member Personal Information

Venues of Excellence invites individuals within member venues to provide their personal information to enable them to be communicated by:

• Venues of Excellence about membership events and networking events
• Venues of Excellence about Sales and Marketing opportunities
• Preferred Partners about products and services they are offering to member venues
• Venues of Excellence in partnership with Paje Consultancy Ltd in relation to the Learning and Development Academy
• Member Venue details are held within the password secured area of the Venues or Excellence website to enable members to network with fellow members

Venues of Excellence holds the membership in a secure database electronically – should you wish to amend the information held on the database please contact our Membership Manager, Michelle Boyt on 0345 230 1414.

How do we keep your data secure?

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration to your personal information.

We will store all the personal information you provide on our secure (password and firewall-protected) servers.

What Are Our Legal Grounds For Handling Personal Data?

The data protection law in the United Kingdom allows the use of personal data where the benefits (or “legitimate interests”) if doing so outweighs the possible negative implications for the relevant individuals. If you object to us using these grounds you can contact us by emailing info@venuesofexcellence.co.uk or by calling 0345 230 1414.

Marketing

We have an interest in promoting our services and those of our members to our clients and potential clients by email, telephone and post.

Communicating with clients and potential clients to share the full range of services offered

Clients and potential clients have an interest in learning about the full range of services offered. We have an interest in learning about our clients and potential clients so that we can understand more fully the services and information which could be of interest to them.

Membership to Venues of Excellence

Communicate with venues who have the potential to become part of the Venues of Excellence consortium and to find out more information relating to the benefits of membership.

Learning and Development Academy

To communicate with hospitality companies who seek to train and develop their team members with a range of tailormade training courses.

Running a Business

We have an interest in operating our business and we process information as necessary to do so.

Website

By accessing this website, you agree to be bound by these terms and conditions. Venues of Excellence reserve the right to vary or amend these terms and conditions at any time. This website is provided on an “as is” and “as available” basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this web site, Venues of Excellence does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Venues of Excellence cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured on this website should they find such alterations necessary.

You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose.

You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Venues of Excellence. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of Venues of Excellence or in accordance with the Copyright, Designs and Patents Act 1988.

How You Can Control Cookies?

The cookies we use are an accepted part of ecommerce and important to your use of our website. Performance cookies allow us to understand our audience as a whole and improve how our site meet your needs and expectations. Many if the functional cookies are basic to how our sites and services work. Most modern browsers offer you ways to control or block cookies. These browser controls will usually be found in the “options” or “preferences” menu. For more help, you may take a look at the “Help” settings or review this website for more details: http://allaboutcookies.org/

Contacting Us

If you have any questions about this privacy policy, complaints or are unhappy about the use of your information, you can email at info@venuesofexcellence.co.uk or write to Venues of Excellence, 2 Old School Gardens, Eaton Socon, St Neots, Cambridgeshire, PE19 8JB.