TripAdvisor Travellers Choice Award 2020 for Coombe Abbey

A Warwickshire hotel has been named as one of the top ten per cent hospitality businesses in the world for the first time.

Coombe Abbey Hotel has been presented with the TripAdvisor Travellers’ Choice Award 2020 – making them one of the few out of more than 8.7 million businesses on TripAdvisor to receive the recognition.

The award is based on a year of TripAdvisor guest reviews prior to the Covid-19 pandemic, where the winners are calculated based on the quality and quantity of the millions of reviews, opinions and ratings collected on TripAdvisor in 2019.

Not only did scores of guests proactively take to TripAdvisor to rate their stay at Coombe Abbey as either ‘very good’ or ‘excellent’ in 2019, while the hotel’s overall TripAdvisor rating sits at four-and-a-half stars out of five from more than 4,000 reviews, the venue had to consistently get four out of five during a 12 month period to qualify.

Reviews centred around the relaxed atmosphere, friendly service and fine dining, including the popular afternoon tea service, as well as the unique decor of each bedroom and passage way and the picturesque views of surrounding countryside.

Coombe Abbey is no stranger to gaining top recognition, this year it has scooped Silver for Best UK Unusual Venue at the M&IT Awards and Bronze for Best UK Hotel and being named the Large Hotel of the Year at the West Midlands Tourism Awards.

Ron Terry, General Manager at Coombe Abbey Hotel, said: “This recognition is testament to all of the staff at Coombe Abbey Hotel who work tirelessly to ensure that the hotel maintains its reputation as the go-to place in Warwickshire for a luxurious break.

“We pride ourselves on being one of the jewels in the Coventry and Warwickshire crown and a place that attracts visitors from near and far due to the rich history of the grounds, and once they visit us, it’s up to us to make sure they have an experience that makes them want to return.

“Receiving the TripAdvisor Traveller’s Choice Award will hopefully attract more visitors beyond the region to see what we’re all about – whether that is couples attending for afternoon tea, or families having a go on our recently installed Go Ape attraction situated next to the hotel.

“Like all other hospitality businesses of late we have had to weather the Covid-19 storm but we are now open as usual.

“The timing of the award couldn’t have been better, as it is also feels like a reward for the resilience and hard work that has gone on behind the scenes to ensure the hotel has been able to adapt to a new world and ensure the facility is able to continue operating while guarding against Covid-19.”

Not resting on it’s laurels, the venue is always looking for ways to improve the customer experience and this has been proven during the Coronavirus pandemic with an upgrade in technology, as an app has been developed to aid guests and visitors.

Read more about Coombe Abbey