Make Venues Makes an Impression at Customer First Awards

2Make Venues made a major impression last month at the annual ‘Customer First Programme’ awards, run by umbrella organisation Make UK. The awards are the first since the group’s rebrand from EEF Venues to Make Venues and took place at a Gala Dinner at the business’s iconic Woodland Grange property.

The awards recognised four employees from Make Venues; Simon Widgery and Emma Mancini from Broadway House, picked up External Customer Service Excellence 2018 awards, while Liz Chandler from Engineers’ House received Venues Customer Service Award 2018, and Anna Poole who sits across the Make Venues group, gained an award for commercial success.

The awards further underline the strength of customer service excellence within the group. Already this year, Make Venues has achieved awards for customer service through the BVA-BDRC Venue Verdict customer service survey, and a Gold Standard Award for sustainability by the International Association of Conference Centres (IACC). This latest recognition only adds to what has become an excellent year for the new brand.

“It’s been an incredible start to the year, and the business has really embraced our new brand, and flown out of the traps hard with some amazing awards and recognition,” commented David Vaughton, Managing Director, Make Venues. “These mean an awful lot to the staff at Make Venues. We’re proving ourselves as some of the best in the venues world, but this is about showing our qualities within the wider business, so it’s great that we’re receiving the same level of recognition.”

The winners were selected by Make UK’s Customer First and Wellbeing Steering Group, with entries nominated from across the group’s businesses.