Conference Hotel gets Gold for Customer Service
The Golden Jubilee Conference Hotel has kicked off 2017 in spectacular fashion, once having been awarded the VenueVerdict Gold Accreditation for 2016.
The prestigious accreditation is awarded to venues that have provided exceptional customer service and received excellent feedback during each quarter of the year.
Market research agency BDRC Continental awarded the Gold Accreditation to the Golden Jubilee for achieving a Net Promoter Score (NPS) of 70+ over the last 12 months. This feedback system is based entirely on the voice of the customer, and provides honest and comprehensive feedback of individual’s experience of an event.
Director of the Golden Jubilee Conference Hotel, Bronagh Bell, said: “Meeting the needs of our customers and delegates is the key focus of everything we do here at the Golden Jubilee Conference Hotel. This is the driving factor behind our ongoing dedication to improving our facilities and providing an innovative, collaborative, bespoke approach towards conferences and events to give everyone who walks through our doors a unique experience.
“We are delighted to have received the prestigious VenueVerdict Gold Accreditation, and I would like to thank all of our team whose hard work, dedication and can do attitude make it possible for us to deliver such a consistently high quality of customer service.”
Natalie Wiseman of BDRC Continental commented: “The Golden Jubilee Conference Hotel should be extremely proud of achieving the Gold Standard accreditation. This is a fantastic accomplishment as the stringent measures in place around the Net Promoter Score show us that the Golden Jubilee is consistently delivering excellent standards of customer service.”
The award marks the third cause for celebration for the Golden Jubilee since the beginning of 2017, recently being named the Conference Hotel of the Year in the Small Business Awards and becoming the Event Hotel Regional Winner 2016.
Bronagh added: “Last year was a period of change and growth for us here at the Golden Jubilee, and we are thrilled that 2017 has already begun to show the benefits of this work to expand and enhance our facilities.”