Conference Aston reaffirms its Venues of Excellent credentials
Conference Aston in Birmingham has renewed its membership of the prestigious Venues of Excellence consortium after meeting the stringent quality criteria.
The accolade means that would-be clients can be assured that the venue – the city centre’s largest residential conferencing venue – offers premium service in conferences, training and events, as well as provides superlative facilities, accommodation and customer care.
Samantha Brown, Head of Conference Aston, said: “We pride ourselves on our reputation for delivering the very best service at every level and we work hard to go the extra mile for clients to ensure they always leave with a wish to return.
“Renewing our membership with Venues of Excellence, an exclusive organisation that is quality-focussed, is particularly important for us as we continue to grow, attracting new clients from across the UK and further afield, as well as retaining our existing clients.
“Birmingham is a thriving city for business events, with an ever growing number of diverse conference and meeting venues, so to be recognised as one of only two other venues in the city that hold the Venues of Excellence status is fantastic.”
Mandy Jennings, executive director at Venues of Excellence, said: “We are thrilled to welcome Conference Aston, central Birmingham’s largest residential conferencing venue, back into membership of Venues of Excellence.
“We were very impressed to hear about the team’s focus on the customer and how they have invested in their venues and people, and we believe Conference Aston will be an exceptional venue to join our collection.”
To become a member of Venues of Excellence, venues have to meet and maintain high quality standards across areas such as facilities, staff, service offer, catering, environmental impact, customer support and health, hygiene and safety.
Conference Aston is committed to ensuring the best possible experience for its customers. Earlier this year, it announced it would remove single-use plastic food and drink packaging, while last year it achieved the GreenLeader award after satisfying TripAdvisor, the travel review company, that it works consistently to reduce its carbon footprint, to introduce greener facilities and to cut waste.
As part of the exacting process, Conference Aston had to complete a comprehensive survey that focused on energy- and water-saving practices; waste processes; purchasing processes; the site; and innovation and education.