Website Imago Venues

Duty Managers

Elite Athlete Centre and Hotel


Full time posts, 37.5 hours per week, 5 over 7, early, day and late (when required) shifts

Salary of £18,827.45 plus pension scheme, staff meals and other benefits including bonus and 25 days holiday

Imago is a multi-award-winning business based at Loughborough University. Its portfolio includes three hotels, Burleigh Court, The Link and The Elite Athlete Centre and Hotel, as well as a specialist conference centre, Holywell Park.

The Elite Athlete Centre (EAC) and Hotel is a world-class venue that promotes rest, relaxation, and the pursuit of excellence. Set in the heart of Loughborough University’s world-leading sports facilities, the centre is the first of its kind in Europe. The centre consists of 44 bedrooms, including 20 specially designed altitude rooms, a performance nutrition dining facility, café and athletes’ relaxation area and seminar space.

The successful Duty Manager will have a confident and energetic personality with a positive and proactive attitude towards the resolution of problems which may arise during a shift. You’ll be responsible for troubleshooting emergencies and be counted upon to make decisions quickly.

Duties include:

Carry out Duty Management shifts, ensuring the smooth day to day operation of the business and the safety of staff and guests at all times.

Carry out financial duties in line with the Duty Manager role.

Lead and always motivate the team, complying with employment and H&S law and company policies/procedures.

Deal confidently and proactively with any guest issues, maximising the opportunities for service recovery and empowering the team to do the same.

 Maintain up-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotel

Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development

Responsible for looking after hotel property at all times.

Work closely with other Managers to improve service, drive excellent communication and move all hotel departments forward.

Please click here for more information about the role.

Closing date: Sunday, 18 August 2019

Imago Venues, a wholly owned subsidiary of Loughborough University, are an equal opportunities employer

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