Joanna Winterton, Head of Sales and Marketing, College Court shares her views on Meetings and events post Coronavirus

College Court Conference Centre

Meetings and events post CoronaVirus

What will they look like?

The hospitality industry has been one of the hardest hit by the coronavirus crisis. The industry and our clients are left wondering what events will look like when restrictions are lifted.

Client expectations are evolving, therefore it is vital that as a venue we are committed to adapting our facilities and protecting clients, suppliers, and colleagues. Clients now have another factor to consider when deciding upon a venue; location, accessibility, facilities, budget, sustainability and now ensuring the venue is Covid19 compliant.

As a venue we are regularly reviewing Public Health England guidelines, ensuring that College Court is committed to protecting colleagues and clients. We are working hard on specific measures to ensure that when we do reopen we continue to offer the same level of excellent service, whilst following guidelines to keep everyone safe.

College Court has created a new website page dedicated to Covid19, providing clients with updated information, and the much-needed reassurance that we have the clients’ best interests at heart College Court Covid19 guest information.

The big question is what our clients will experience when they visit College Court. Here are a few ways we, as a Covid19 safe venue, are planning for when we do reopen.

Social distancing
All areas at College Court will be redesigned with social distancing in mind. We request that clients and colleagues adhere to the relevant distance, and take note of the additional signage and floor markings. Social distancing guidelines will be outlined in all public areas such as reception, coffee lounge, meeting rooms, and our restaurant.

Cleaning and sanitation
The frequency of cleaning and sanitation will be increased in all public spaces, with an emphasis on high traffic areas and frequent touchpoints. Specialised fogging machines will be utilised in order to deeply sanitise specific areas. We will also supply hand sanitiser points throughout College Court including at entry points to buildings and meeting rooms. Signage will be provided on guidance to hand washing.

Meeting rooms
College Court will be minimising touchpoints with the removal of stationery and disposable items, however these will be made available upon request. All delegates will have their own individual bottled water. Our meeting room capacities have been reviewed in line with social distancing guidelines and we will supply hand sanitiser and antibacterial wipes within each of our meeting rooms. Rooms will be refreshed during lunchtime for fresh water and glasses.

We will be minimising touchpoints by removing items such as magazines and papers, as well as replacing items such as cups with disposable alternatives. Our bedroom service will be in place only when guests stay for 3 nights or more. If guests are staying longer than 5 days and then we will offer an alternative bedroom. To reduce contact team members will not enter the bedroom whilst rooms are occupied. If a guest requires anything during their stay they can send a direct message to Reception, or simply pick up the phone.

Food and Beverage
In line with guidelines, we will look to limit the number of guests in our dining areas. Social distancing measures will be introduced, and protective screen guards will be placed on our serving areas. Where possible we will also revise our menu options and snacks with pre-plated and pre-packaged items.

Staff training
All employees will be required to complete online training before returning to work. Specific departmental training is also planned upon their return. The closure period has also allowed colleagues to expand upon their training including health and wellbeing and fire safety.

We are introducing innovative ways to best serve our guests, including a new online food ordering system with online payment and direct messaging service. This live chat ability will make it easy for guests to communicate with our team, thus reducing contact.

Cashless payments
When we reopen we will be a cashless venue. This minimises cash handling in line with government guidelines. We are also driven by the increased popularity of contactless and mobile payment applications, making it even easier now for clients to make payments cash-free.

There will be a new level of normal, and for that, we are prepared. As we make plans to reopen our team are on hand to discuss any requirements you may have, and overcome any concerns. We will work with every client to give them the reassurance they need. At College Court the safety of our clients and colleagues is paramount and we cannot wait to welcome back clients, existing and new.

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