Caroline Cockell


19 Jun: Soft skills in your hospitality role: Why they are important, and how you can improve them?

Mandy Jennings, Managing Director of Paje Consultancy and Executive Director of Venues of Excellence shares insight into her top 3 soft skills that really make a difference in a hospitality sales environment.

You’ve worked hard studying exams to enable a pathway to your career, and you’ve busted out some long hours at work to climb the career ladder, but have you all the skills you need to really succeed?…

Lane end conference centre crop

12 Jun: Excellence in Practice: How Lane End Conference Centre is working for a more sustainable future

In his latest blog, Heni Fourie – sales and marketing director at Lane End Conference Centre, a Venues of Excellence member – shares an insight into how the site is working for a greener future.

Our 50th birthday celebrations this year provide us with a great opportunity to pause and look ahead at what the next half-century could hold for Lane End Conference Centre and the wider meetings and events industry, too.…


21 May: Excellence in Practice: Lumley Castle

In the first of our new Excellence in Practice features, we meet Lumley Castle – a historic venue dating back to the 14th century.

The team at the venue, which boasts elegant event spaces suitable for everything from Elizabethan Banquets to fairytale weddings, has recently turned towards a contemporary trend to enhance the customer experience.…


29 Jan: Boosting business for venues

Rendezvous Version 5 from NFS

This is a sponsored article from one of our preferred partners. 

Rendezvous Version 5 is the fully-integrated venue management solution from NFS Technology that streamlines venue operations, sorts out your financial transactions and frees up time for your staff to spend on customer service and new business.…

Greener business

24 Oct: Greener business: How our industry can lead the way

Greener business: How our industry can lead the way

Mandy Jennings, executive director at Venues of Excellence, takes a close look at how Venues of Excellence members are leading by example when it comes to greener business.

Nowadays, we are all more than aware of the urgent need to take better care of the world we live in.